Bengo4.com, Inc.

Takekawa

At that time, we were consolidating and managing data for each company within Salesforce.

However, we were struggling with how to effectively utilize the collected data to drive successful sales.

We previously used an analysis tool from another company, but it had poor integration with Salesforce, leading to missing data and inaccurate information being displayed.

As a result, we eventually reached a point where we were hardly using that data at all.

Takekawa

As part of CloudSign's future strategy, we established a three-year plan.

One of our key strategies was the 'reconstruction of our customer database' to facilitate greater adoption among enterprise clients.

To achieve this, we needed to re-evaluate which industries would benefit most from our services and determine the appropriate company size in terms of employee count, so we formed a project team to address these objectives.

Takekawa

We spent about a month and a half carefully comparing and evaluating services from several companies, including uSonar.

We concluded that uSonar and SideSonar from uSonar were the optimal services for our strategy, and we decided to proceed with the implementation.

Takekawa

The reason we chose uSonar and SideSonar from uSonar Co., Ltd. was the overwhelming volume of information, covering approximately 12.5 million domestic companies including headquarters, branches, and offices, as well as the ability to integrate it with the Salesforce Sales Cloud we were already using.

While most corporate databases only provide information on headquarters, uSonar thoroughly covers information on branches and offices as well.

For large enterprises with thousands of employees, it is not uncommon for individual offices to hold decision-making authority.

The fact that it thoroughly covers the offices we are considering for strategic sales development in the future was a major deciding factor.

Takekawa

CloudSign, now in its sixth year, has reached over 300,000 contracts.

By matching that data from 300,000 Salesforce records with uSonar Co., Ltd.'s uSonar and SideSonar, we intend to increase the accuracy of our information and effectively advance our sales strategy within the sales planning team.

Takekawa

There is no doubt that the process of integrating it into our active Salesforce environment was difficult.

In such situations, many partners would provide some guidance but ultimately leave the rest to us.

However, uSonar was completely different.

Takekawa

"Regarding the implementation into our existing Salesforce environment, uSonar turned it into a project and managed everything from the schedule to the specific processes.

They led the project by clearly defining responsibilities, such as saying, 'We will handle this task, so please have Bengo4.com, Inc. complete this part by this date.'

In fact, they even pushed us when we fell behind schedule.

Their level of dedication gave us peace of mind throughout the process, and we are very grateful for their support."

Takekawa

"uSonar responds immediately to even the smallest questions, which has allowed us to make smooth progress.

Team members have already shared positive feedback regarding its ease of use, and we feel confident about moving toward full-scale adoption.

While the sales planning team is just beginning to master uSonar and SideSonar to drive our strategy, the sales department is already using it to gather information on their assigned accounts.

I believe uSonar and SideSonar will contribute to our further growth. We have high expectations for our full-scale implementation moving forward."