User Support Program

For customers who have implemented uSonar products,
we provide support to facilitate utilization and independent operation, with the primary goal of achieving your implementation objectives.

TEACHING PROGRAMTechnical Program

These sessions are held to provide a deeper understanding of features, practical usage tips, and other valuable information.

Implementation Training

Target Audience: All users operating LBC/uSonar products
Program Content: This is the initial operational training provided upon service implementation.
We focus on explaining the core features for immediate use.
Delivery Method: On-site or via our designated webinar format
Schedule: Individually Adjusted According to the Implementation Schedule

Operational Training

Target Audience: • New Users Who Have Recently Implemented the System
• First-Time Users
• Those Seeking a Comprehensive Review of Features
Content: We provide instruction on the basic operation of all features within the uSonar product.
Format: Company-Designated Webinar Format
Schedule: Held Monthly (Participation is flexible based on customer preference)

View Upcoming Seminars

COACHING PROGRAMCoaching Program

We provide support to resolve any operational questions and offer personalized
consultations.

Concierge Desk

Target Audience: All users operating uSonar products
Details: Engage in interactive Q&A and consultations. We welcome inquiries such as, "Can we do this?" Our implementation specialists will provide direct guidance.
Method: Via our designated web conferencing platform
Schedule: Held monthly as a regular session,
30 minutes per slot (available for your preferred use)

View Upcoming Sessions

CONTACTContact Us

FAQ Site

We have compiled frequently asked questions from our users. Product manuals and operational tutorial videos are also available. We provide updates as new versions are released.

Customer Support Desk

We provide support via telephone and email.