User Support Program
For customers who have implemented uSonar products,
we provide support to promote utilization and independent operation, with the goal of ensuring the achievement of your implementation objectives.
TEACHING PROGRAMTechnical Program
These sessions are held to provide tips and useful information for understanding features and promoting effective utilization.
Implementation Training
- Target Audience
- All users who operate LBC/uSonar products
- Content
- This is the initial operational training conducted upon the implementation of our service.
We will focus on explaining the essential features for immediate use. - Implementation Method
- On-site or via our designated webinar format
- Schedule
- Individually adjusted according to the implementation schedule
Operational Training
- Target Audience
- • Users who have recently implemented the service
• First-time users
• Those looking for a comprehensive review of features - Content
- We will provide instruction on the basic operation of all features within the uSonar product.
- Implementation Method
- Company-Designated Webinar Format
- Schedule
- Held Monthly (Participation is optional based on your preference)
COACHING PROGRAMCoaching Program
We provide support to resolve operational questions and address
individual consultations.
Concierge Desk
- Eligibility
- All users operating uSonar products
- Content
- Engage in a two-way conversation to ask questions or seek advice. We welcome inquiries such as, "Can you do this?" Our implementation specialists will provide direct support.
- Format
- Company-Designated Web Conference
- Schedule
- Held monthly as a regular session,
30 minutes per slot (available for your flexible use as requested).
CONTACTContact Us
FAQ Site
We have compiled frequently asked questions from our users. You can also find product manuals and operational video tutorials here. We provide updates as new versions are released.
Customer Support
We provide support via telephone and email.
