In its travel business, HIS has been strengthening its transactions with corporate clients in recent years, in addition to individual travel. With the increase in the number of transactions with corporate clients, HIS introduced Kintone to improve operational efficiency. Kintone offers various applications (*1) for business improvement, which provides the benefit of ease of use. However, because each department was utilizing its own applications, the company faced challenges in terms of the time and effort required to grasp the status of customers.
To address this, the company implemented uSonar, a customer data integration solution that enables automatic organization and centralization of customer data in conjunction with Kintone. Simultaneously, they introduced the SFA support tool sideSonar, which allows for the standardization of customer data from the point of registration, and the business card management app uMeishi.
* New subscriptions for sideSonar ended in February 2025. Analysis and list creation functions have been transferred to PLANSonar, and CRM/SFA enhancement functions have been transferred to GuideSonar.
* The uMeishi service ended in August 2025. The currently available business card management app is mSonar, which features significantly enhanced functionality.
Benefits of Implementation
① Achieved centralized data management using LBC codes, which are assigned to each business office nationwide, as the key.
Reduced the annual operational time spent on registering and organizing customer data by 80%.
② Built a system for immediate sharing of standardized information by linking Kintone's information aggregation application with sideSonar and uMeishi.
③ Realized targeting that visualizes the company's strengths and weaknesses based on the market share of existing customers.
Enabled efficient creation of target lists based on organized data, reducing the annual operational time for list creation by 72%.
[Integration Overview]
*1 Kintone applications refer to applications equipped with various functions. The total number of active applications has exceeded 240,000, and users can utilize business applications with simple mouse operations without complex programming. Specific examples include applications for customer management, transportation expense applications, daily reports, and contract management.
Company Overview of HIS
| Company Name |
HIS Co., Ltd. |
| Location |
Shinjuku Oak Tower 29F, 6-8-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo |
| Representative |
Hideo Sawada, Chairman and President (CEO) |
| Established |
December 19, 1980 |
| Capital |
11,000 Million Yen (As of October 31, 2017) |
| Business Description |
Travel business, hotel business, airline business, etc. |
| URL |
https://www.his.co.jp/ |
* Company names and product names mentioned are trademarks or registered trademarks of their respective companies.
